Terms and Conditions

Last updated: 05-11-2025

Introduction

Welcome to Albela Chicken Wala. By placing an order or using our food delivery services, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

Definitions

• "Service": Refers to Albela Chicken Wala’s food ordering and delivery platform, including website, app, and all associated features.
• "Customer": Refers to any individual placing an order through Albela Chicken Wala.
• "Order": Refers to a request placed by a Customer to purchase food items through our Service.
• "Content": Refers to all product descriptions, images, prices, and other information provided on the Service.

Order Placement

By placing an order through Albela Chicken Wala, you confirm that the order details, delivery address, and contact information are accurate. Once an order is submitted, it cannot be modified or canceled unless explicitly permitted by our support team.

Billing and Payments

All orders are billed at the prices shown at checkout. Payments can be made via the available online payment methods or cash on delivery. Albela Chicken Wala ensures that all payment transactions are secure and encrypted.

Refund Policy

Refunds will be provided only in case of:

• Order not delivered due to service failure.
• Incorrect or missing items from the order.
• Products found to be unsafe or spoiled.

To request a refund, customers must contact our support team within 24 hours of delivery. Refunds will be processed using the original payment method wherever applicable.

User Responsibilities

As a Customer, you agree to:

• Provide accurate delivery details and contact information.
• Ensure that someone is available to receive the order at the specified address.
• Not misuse the Service for unlawful or fraudulent purposes.
• Comply with all applicable local regulations for receiving and consuming food.

Limitation of Liability

Albela Chicken Wala is not responsible for any indirect, incidental, or consequential damages arising from the use of our Service, including delays, spoilage, or food allergies. Customers are advised to review all product information before placing an order.

Changes to Terms

Albela Chicken Wala reserves the right to update these Terms and Conditions at any time. Updated terms will be posted on this page. Customers are encouraged to review the Terms periodically.

Contact Us

For any questions regarding these Terms, billing, refunds, or orders, please contact us:

• Email: albelachickenwala15@gmail.com
• Phone: +91-9485776110
• Address: Villege Rasulpur, near Villege Rasulpur, Meerut - Karnal Rd, Karnal, Haryana 132037